Have you ever received a report that tells you everything and keeps you wondering what is really important for you? Everybody is information overloaded. Nobody likes to read everything to figure out what is important. Targeted information delivery is more important but also easier than ever. Rather than sending the same information, report, newsletter to everybody why don't you allow for some customization? Newspapers are a good example: there are many of them. You choose the one that suits your…

Working with different organizations I was exposed with many different email styles. Personal and corporate ones. After a while certain best practices became visible that guided me well to improve my constant struggle with information overload. Here is my summary of the most important ones. Edit forwards Issue Someone forwards you a long email and just adds his view on the top. You need to read the entire email first to understand it. How to resolve Summarize the previous discussion…

Less reliable asynchronous communication media increasingly replace synchronous media. By tweaking your communication style you can minimize their disadvantages and master the world of Skype, Viber, Whatsapp and SMS. The advantages are clear: asynchronous media are less intrusive and save time. The recent advances in technology make them appear as reliable as synchronous media. However, we still need recognize that even the best run asynchronous channels still cannot guarantee when or even if a message reaches its recipient: The internet…